What This Service Covers
Emergency plumbing covers the situations that can't reasonably wait: a burst supply line, a major leak that's actively flooding a room, a sewage backup, or a total loss of hot water in the middle of winter. The goal in these calls is twofold — stop the immediate damage as fast as possible, then fix the actual problem so it doesn't happen again.
Because these calls come in at unpredictable times, we ask you to call rather than book online, so we can talk through what's happening and get moving.
What's Included
- Rapid phone triage to understand the situation before we arrive
- On-site diagnosis of the failure
- Immediate steps to stop or contain the water
- Permanent repair of the failed component
- Guidance on next steps if water damage restoration is needed
What to Expect
Call us and describe what's happening — where the water is coming from, whether you've been able to shut anything off, and how bad it looks. That helps us prepare before we arrive. Once we're on site, the first priority is controlling the water, then diagnosing and repairing the actual failure. We'll walk you through what happened and what we did before we leave.
When to Call Us
Call immediately for a burst pipe, active flooding, a sewage backup, or a complete loss of water or hot water. If you smell gas near a water heater or gas line, leave the area, call the gas utility, and call us once you're safely outside.
Related Services
Frequently Asked Questions
Common questions about emergency plumbing.
What counts as a plumbing emergency?
Anything actively causing damage or leaving you without essential water service: a burst pipe, significant flooding, a sewage backup, or no water or hot water at all. If you're unsure, call and describe it — we'll tell you honestly whether it needs an urgent response.
What should I do before you arrive?
If you can safely reach it, shutting off the water at the main shutoff valve or the fixture's local shutoff can limit damage. Our blog post on plumbing emergencies walks through this in more detail.
Do you handle emergencies in both Toledo and Olympia?
Yes. We work out of offices in both Toledo and Olympia, which lets us respond to emergency calls across southwest Washington.
What if I don't know where my shutoff valve is?
Call us anyway. We can talk you through finding it over the phone, and getting to your property quickly is the priority either way.
Plumbing Emergency Right Now?
Call us directly — this is the fastest way to reach us for an urgent issue.