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Privacy Policy
Last updated . This policy explains what leakrepairpod.com collects, why, and what you can ask us to do about it.
leakrepairpod.com is operated by Rainier Plumbing. This policy covers this website and the information we collect when you contact us about plumbing service.
Information We Collect
Personal Information
We collect personal information only when you choose to give it to us. In practice that means:
- Contact details you submit — your name, phone number, property address and message, when you write to us or use the form on our contact page.
- Service details — information about the plumbing issue you describe to us, so we can prepare for a visit or estimate.
- Correspondence — the content of calls, texts or emails and any follow-up exchange, kept so we can schedule and complete your service.
We do not ask for, and this website has no facility to take, payment card details online, government identifiers, or health information. Please do not send them to us through the contact form.
Non-Personal Information
Like most websites, we and our service providers automatically receive limited technical information when a page loads: browser type, device category, pages viewed, and the date and time of the visit. This information is used in aggregate and is not used to identify an individual visitor.
How We Use Information
- To respond to service requests, estimates and general enquiries
- To schedule and carry out plumbing work you've requested
- To operate, secure and troubleshoot the website
- To understand, in aggregate, which pages readers find useful
- To meet legal, accounting and record-keeping obligations
We do not sell personal information, and we do not share it for cross-context behavioural advertising as those terms are used in California law.
Cookies and Tracking Technologies
Cookies are small files a website stores in your browser. This site uses a small number of them:
- Strictly necessary — including the record of your cookie banner choice, so we do not ask again on every page. This is stored locally in your browser.
- Analytics — to count visits and understand which pages are read. These are set only where you have accepted non-essential cookies.
You can accept or decline non-essential cookies using the banner shown on your first visit, and you can clear or block cookies in your browser settings at any time. Where we receive a Global Privacy Control signal, we treat it as a valid opt-out request.
Third-Party Services
We rely on a small number of providers to run this site and our business, and they process limited information on our behalf: web hosting and content delivery, website analytics, and telephone service. These providers are permitted to use information only for the purpose of providing their service to us.
Data Retention
Correspondence and job-related contact details are kept for as long as needed to complete and follow up on the work, and for a reasonable period afterward for warranty, billing and record-keeping purposes, unless a longer period is legally required. Server logs are kept for a short operational period.
Data Security
The website is served over an encrypted HTTPS connection, and access to customer information is limited to people who need it to schedule or perform your service. No method of transmission or storage is completely secure, so while we take these steps seriously we cannot guarantee absolute security. Please do not send sensitive information through the contact form.
Children's Privacy (Under 13)
This website is intended for adults arranging plumbing service for a home or property. It is not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has provided us with personal information, contact us and we will delete it promptly.
Your US Privacy Rights (CCPA / CPRA)
If you are a Washington resident, or a resident of any US state with comparable privacy legislation, you have the following rights:
Right to Know
You may ask what categories of personal information we have collected about you, where it came from, and why.
Right to Delete
You may ask us to delete personal information we hold about you, subject to exceptions the law allows — for example where we must retain a record to comply with a legal or warranty obligation.
Right to Correct
You may ask us to correct personal information you believe is inaccurate.
Right to Opt-Out
We do not sell or share personal information as those terms are defined in California law, so there is nothing to opt out of — but you may still submit the request, and we will confirm our position in writing.
Non-Discrimination
We will not deny you service or treat you differently because you exercised a privacy right.
How to Submit Privacy Requests
Call us at (360) 764-5660, or write to us at Rainier Plumbing, 221-67 Eadon Rd, Toledo, WA 98591, or 203 4th Ave E #219, Olympia, WA 98501. Please tell us which right you are exercising and include enough information for us to locate the relevant records. We will acknowledge your request within 10 business days and respond substantively within 45 calendar days.
Changes to This Policy
We update this policy when our practices change. Updates are published on this page with a revised date at the top.
Contact
Any question about this policy can be sent through our contact page or by calling (360) 764-5660.